Reference

Know Where You Stand Before You Start

These legal terms set out the conditions under which your 7152bdt account operates, what we expect from you, and what you can expect from us.

Account holder obligationsBangladesh eligibility rulesbKash, Nagad, Rocket transaction termsData handling and retentionHow to raise a legal query
7152bdt Know Where You Stand Before You Start
REACH OUR LEGAL TEAM

Contact Us About a Legal or Policy Matter

If you have a question about these terms, want to understand how a specific policy applies to your account, or need to raise a formal complaint, our support team handles legal queries directly. Queries involving wallet identity — such as a mismatch between your registered name and your bKash or Nagad account — are treated as priority cases. Provide your account number and the relevant wallet detail when you write in so we can resolve it faster.

Live Chat Reach us through the live chat window inside your account dashboard. Share your account number and describe the legal issue clearly for a faster response.
Email Support Send a written legal query to our support email. Attach any relevant account or wallet transaction reference so the team can review the full context.
Account Help Centre The Help Centre inside your account lists documented policy positions on common legal questions — account ownership, wallet rules and data requests are all covered there.
HOW WE HANDLE THIS

Account Security, Data and Your Legal Rights

Security and legal compliance sit at the same level of priority for us. Your account data — name, wallet details including bKash or Nagad number, and transaction history — is stored under encryption and is not shared with third parties outside of what applicable law requires. You can request a summary of the data we hold by contacting support with a written request from your registered account. We retain transaction records for the period required under applicable regulations and then delete personal data that is no longer necessary. Cookie data collected on the site is used for session handling and does not identify you personally to outside parties.

Encrypted Account Data

Your name, wallet reference and transaction log are stored under encryption. Access is restricted to authorised account operations staff and is never sold to third parties.

Data Request Process

Write to support from your registered account email to request a copy of your data. We will confirm receipt and respond within the timeframe set by applicable rules.

Cookie Policy Basics

Cookies on 7152bdt manage your session state and login continuity across devices. They do not track personal browsing outside the platform or share data with ad networks.

Retention and Deletion

Transaction and account records are kept for the period required under applicable law. Once that period passes, data no longer needed for compliance is deleted from our systems.

Answers to the Questions We Get Most Often

These are the legal questions that come through to our support team most regularly. If your question is not here, contact us via live chat or email with your account number and we will point you to the right policy section.

Access depends on whether online gaming is permitted under your local law. We do not make that determination for you — check what applies in your specific region before opening or using an account.

A name mismatch between your registered account and your bKash or Nagad wallet is a breach of our account ownership terms. Contact support immediately to resolve it before attempting a withdrawal.

No. Third-party wallet use is not permitted under any circumstance. All deposits via bKash, Nagad or Rocket must come from a wallet that belongs to you personally.

Send a written data request from your registered email address to our support team. Include your account number. We will confirm receipt and respond within the timeframe applicable law requires.

We store your account registration details, wallet references and transaction history. Retention periods follow applicable regulatory requirements. Once those periods lapse, data no longer needed is deleted.

Raise a formal dispute through our support email with your account number and a clear description of the issue. Our legal team reviews all formal disputes and responds in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.